Keep Your Robots Running.
Every Day.
When something goes wrong, you need a local partner — not a manufacturer helpdesk in another time zone. Sproutmation's service contracts give you on-site response, certified technicians, and peace of mind that your investment keeps working.
Why It Matters
Your robots work hard. Make sure they keep working.
The average commercial cleaning robot runs 8 hours per day — that's more than most vehicles. Regular maintenance isn't optional.
Planned preventive maintenance reduces unexpected downtime by up to 60% — keeping your floors clean and your team productive.
Shipping a robot to a manufacturer can take 2–3 weeks. Our local technicians are on-site in 24–48 hours — sometimes same day.
Service Packages
Annual service contracts
All plans include our 24-month machine warranty (parts) and access to certified local technicians. Pay annually, cancel anytime.
Essential
Best for single robot, low-intensity use
- Annual on-site inspection & tune-up
- Remote monitoring & diagnostics
- Priority phone/email support (business hours)
- Firmware & software updates
- 24-month machine warranty (parts)
Professional
Best for 2–5 robots, daily use
- Quarterly on-site visits
- 15% discount on replacement parts & consumables
- 48-hour on-site response guarantee
- Loaner robot during extended repairs
- Annual operator re-training
- 24-month machine warranty (parts)
- Everything in Essential
Enterprise
Best for 5+ robots or mission-critical operations
- Monthly on-site visits
- Dedicated local technician on your account
- Same-day emergency response
- Full parts coverage (wear items included)
- Unlimited operator training
- Fleet performance reporting
- 24-month machine warranty (parts)
- Everything in Professional
Need a custom plan for an unusual fleet size or configuration? Contact us — we'll build one.
Standard Inclusions
What's in every plan
Every service contract starts with this foundation — no hidden tiers, no surprises.
24-Month Machine Warranty
Parts-only warranty on all machines — manufacturing defects covered. Labor and travel are not included in warranty; covered under your service contract.
Certified Technicians
All work performed by Sproutmation-trained technicians familiar with your specific robot models.
Online Support Portal
Log service requests, track ticket status, and access documentation — all in one place.
Full Documentation
Operator manuals, maintenance logs, and service records kept on file for every machine in your fleet.
FAQ
Common questions
Ready to protect your investment?
Get a customized service quote from our team. We'll match the right plan to your fleet, usage, and budget — no guesswork.