Robot Service With
Clear Commitments.
Get staffed remote triage, service coordination, and location-dependent onsite support. Your written quote defines the supported equipment, location, maintenance scope, and commercial terms.
Response Targets
Know what to expect when you request support.
Standard support hours are Monday–Friday, 8:00 a.m.–5:00 p.m. Central. Sproutmation provides an initial phone or remote response and triage within four business hours for supported locations.
Available within approximately 50 miles during standard service conditions, subject to report time, severity, technician availability, and safe site access.
Supported locations outside the local radius have an onsite target of one to three business days depending on severity.
Support Commitments
Service based on location and operating needs
Response targets describe initial triage or onsite availability—not a guaranteed resolution time. Final scope and commercial terms are confirmed in your written quote.
Staffed remote support
Standard support hours are Monday–Friday, 8:00 a.m.–5:00 p.m. Central. Sproutmation provides an initial phone or remote response and triage within four business hours for supported locations.
Twin Cities onsite support
Same-day onsite support is available for Twin Cities locations within approximately 50 miles during standard service conditions. Scheduling still depends on when the issue is reported, issue severity, technician availability, and safe site access.
Regional onsite response
Locations outside the local radius, including supported locations in Iowa, Wisconsin, and North Dakota within practical four-hour driving coverage, have an onsite target of one to three business days depending on severity.
Remote resolution and training
Mapping and software issues can generally be handled remotely when reliable internet access is available. Maintenance and usage training can generally be handled by phone or video call. An onsite visit may still be required when hardware, connectivity, or site conditions prevent remote resolution.
RaaS continuity
For qualifying RaaS customers, a similar or operationally equivalent loaner applies when expected repair downtime exceeds two weeks, subject to machine availability and delivery logistics.
After-hours and emergency support
Outside standard hours, including weekends, texts and emails receive an initial response within one day. Emergency and out-of-state onsite response is subject to technician, parts, and travel availability; the response commitment is not a guaranteed resolution time.
Level 1 support coverage is based in Cedar Falls, Iowa and Schaumburg, Illinois. Customers also receive 24/7 self-service access to CenoBots app resources, instructions, and training videos. Scheduled preventive maintenance is available to reduce avoidable emergency visits.
Written Scope
Confirm coverage before service begins
Equipment eligibility, maintenance, labor, travel, response targets, parts, and continuity support are defined in the applicable quote or signed agreement.
CenoBots warranty terms
Eligible CenoBots products include a two-year limited parts warranty. Manufacturer terms and the written quote control; warranty coverage is separate from service coverage.
Scheduled preventive maintenance
Scheduled preventive maintenance is available to reduce avoidable emergency visits. Cadence, labor, travel, parts, and exclusions are defined in writing.
Service coordination
Sproutmation coordinates remote triage, service, and escalation for supported equipment and locations. Contact us to confirm eligibility and scope.
24-month RaaS inclusions
Approved 24-month RaaS includes the robot, deployment, training, preventive maintenance, parts, labor, fleet software, and support. Consumables and compatible stations are separate; the final agreement controls.
Supported Equipment
Have another brand? Ask whether support can be scoped for your equipment and location.
FAQ
Common questions
Need a written service scope?
Tell us about your equipment, location, operating requirements, and the issue or maintenance scope. We'll confirm what Sproutmation can support in writing.