Warranty Information

1. Manufacturer Warranty Coverage

Most products sold by Sproutmation are covered by the original manufacturer's warranty.

• Warranty terms vary by manufacturer and product line.
• Cenobots products include a 2-year limited warranty for parts only.
• When no other warranty is specified, the standard default is a 1-year parts warranty.
• Warranty coverage typically applies to defects in materials and workmanship under normal use.

2. What Warranty Covers

• Defects in materials and workmanship.
• Component failures under normal operating conditions.
• Parts replacement for covered defects.

3. What Warranty Does Not Cover

• Labor costs for installation, repair, or replacement.
• Damage from misuse, abuse, or negligence.
• Damage from unauthorized modifications or repairs.
• Normal wear and tear.
• Consumables such as filters, brushes, belts, and similar items.
• Damage from environmental conditions, including floods, fire, lightning, and power surges.
• Shipping costs for warranty returns unless otherwise stated.

4. Warranty Claims Process

• Contact Sproutmation support to initiate a claim.
• Provide proof of purchase, such as an invoice or serial number.
• Describe the defect or failure in detail.
• Sproutmation will coordinate with the manufacturer.
• Manufacturers reserve the right to repair or replace products at their discretion.

5. Extended Warranty Options

• Extended warranty plans may be available for select products.
• Contact sales@sproutmation.com for availability and pricing.
• Extended warranties must be purchased at the time of sale or within 30 days of delivery.

6. Important Notes

• Warranty terms are subject to change without notice.
• Manufacturer warranty policies take precedence.
• Sproutmation acts as the liaison between the customer and manufacturer for warranty claims.
• Response times for warranty claims vary by manufacturer.