Support & Warranty
Sproutmation is your single point of contact for everything — service requests, warranty claims, parts orders, and technical questions. You never have to navigate a manufacturer helpdesk.
Quick Help
What do you need?
Getting Started
New robot setup, initial training, and mapping your space.
Jump to sectionTroubleshooting
Robot not working as expected? Start here.
Jump to sectionParts & Consumables
Order replacement brushes, squeegees, filters, and pads.
Jump to sectionWarranty Claims
Submit a warranty claim and track your service request.
Jump to sectionWarranty
Warranty coverage
All warranty service is handled locally by Sproutmation — you never contact the manufacturer directly.
Machine Warranty
Parts only — no labor or travel
Covers manufacturing defects on the machine itself: motors, electronics, control systems, structural components.
Specific Parts
Select components
Certain replacement parts carry their own 12-month warranty from date of installation.
Consumables
Brushes, pads, squeegees
Consumable wear items are not covered by warranty. Order replacements through our parts store or contact us.
What's Covered
- Manufacturing defects in mechanical components
- Electronics and control system failures
- Software issues and required updates
- Structural defects under normal use
What Voids Warranty
- Unauthorized modifications or third-party repairs
- Improper use or operation outside guidelines
- Liquid damage or submersion
- Physical damage from collisions or drops
- Failure to follow prescribed maintenance schedule
Get in Touch
One call. One contact. We handle the rest.
Reach us through any channel — we'll get back to you fast.
FAQ
Common questions
Parts & Consumables
Need replacement parts?
We stock the most common replacement parts and consumables for CenoBots, Gausium, and Pudu Robotics equipment — brushes, squeegees, pads, filters, and more.
- Most wear items ship same or next business day
- Professional plan holders receive 15% off all parts
- Enterprise plan includes full wear-item coverage
- We source OEM-quality parts for all supported brands
Replacement Schedule
- Main brush pad (heavy use)Every 2–3 months
- Squeegee bladeEvery 1–2 months
- Side brushesEvery 3–4 months
- Water filter / strainerMonthly cleaning
- Dust filterEvery 2 weeks
Intervals vary by usage intensity and environment. Actual wear may differ.
Want guaranteed response times?
Service contract holders get priority scheduling, loaner robots, and parts discounts. Starting at $1,200/year.