Staffed support
Standard support hours are Monday–Friday, 8:00 a.m.–5:00 p.m. Central. Sproutmation provides an initial phone or remote response and triage within four business hours for supported locations.
Regional support · Clear response targets
Support & Warranty
Contact Sproutmation to start a service request, order parts, or initiate a warranty claim. We coordinate warranty claims with the manufacturer and keep you informed as the request moves forward.
Quick Help
What do you need?
Support Hours
Review staffed hours and initial response targets.
Jump to sectionRegional Service
See local and regional onsite response targets.
Jump to sectionParts & Consumables
Order replacement brushes, squeegees, filters, and pads.
Jump to sectionWarranty Claims
Learn how to start a manufacturer warranty request.
Jump to sectionService Framework
Support commitments you can plan around
These targets describe initial support and target onsite timing. They are not guaranteed resolution or repair-completion times.
After-hours response
Outside standard hours, including weekends, texts and emails receive an initial response within one day. CenoBots customers also have 24/7 self-service access to app resources, instructions, and training videos.
Twin Cities onsite target
Same-day onsite support is available within approximately 50 miles of the Twin Cities under standard service conditions.
Regional onsite target
Supported locations in Iowa, Wisconsin, and North Dakota within practical four-hour driving coverage have an onsite target of one to three business days based on severity.
RaaS continuity
For qualifying RaaS customers, a similar or operationally equivalent loaner applies when expected repair downtime exceeds two weeks, subject to machine availability and delivery logistics.
Preventive support
Scheduled preventive maintenance is available. Inspection and replacement timing follow the model-specific manual or written service guidance.
Scheduling depends on when the issue is reported, severity, technician availability, safe site access, parts, and travel. Level 1 support coverage is based in Cedar Falls, Iowa and Schaumburg, Illinois.
Warranty
Warranty coverage
Warranty terms vary by manufacturer and product. Sproutmation coordinates claims with the manufacturer, whose written policy and claim decision control.
CenoBots Warranty
24 months
Limited parts-only warranty
CenoBots products include a two-year limited parts-only warranty. The written manufacturer or quoted terms control coverage.
Other Products
Terms vary
By manufacturer and product
Confirm the applicable written warranty for the specific machine or component before relying on a coverage period.
Consumables
Normally excluded
Brushes, pads, squeegees
Consumable wear items are normally excluded from warranty, subject to the applicable manufacturer terms.
Generally covered
- Defects in materials and workmanship under normal use
- Component failures covered by the applicable written terms
- Parts replacement for covered defects
Generally excluded
- Misuse, abuse, negligence, or unauthorized repair
- Normal wear and consumable items
- Environmental damage such as floods, fire, lightning, or power surges
- Labor and shipping unless the applicable terms state otherwise
Get in Touch
Start a support request
Staffed support hours are Monday–Friday, 8:00 a.m.–5:00 p.m. Central.
Outside standard hours, including weekends, texts and emails receive an initial response within one day. Response targets describe initial support and triage, not a guaranteed resolution or repair-completion time.
FAQ
Common questions
Parts & Consumables
Need replacement parts?
Availability, compatibility, price, and lead time are confirmed for the machine and part at the time of order.
- Compatibility is verified against the machine model and part
- Current availability and lead time are confirmed before ordering
- Price and shipping scope are stated in the quote or order
- Consumables are normally excluded from warranty unless written terms say otherwise
Maintenance guidance
Inspect wear items and follow the model-specific operating manual or Sproutmation service guidance. Replacement timing depends on the machine, surface, route, usage, and operating environment.
Need a support scope for your fleet?
Service scope and pricing are quoted for the fleet, location, response requirements, and travel.