Terms of Service

1. Acceptance of Terms

These Terms of Service govern your access to and use of the Sproutmation website, customer portals, CRM tools, robot fleet management services, and related products, software, and support offerings. By accessing or using our services, you agree to be bound by these Terms and by any additional policies that apply to specific products or transactions.

If you are using the services on behalf of a company or other organization, you represent that you have authority to bind that entity to these Terms. If you do not agree, do not use the website or services.

2. Use of Website

Sproutmation provides information and services related to automation systems, including commercial robotics, CRM workflows, robot fleet management, service coordination, product configuration, documentation access, and customer support. You may use the website only for lawful business purposes and in accordance with these Terms.

• Interfere with the security, integrity, or availability of the website or services.
• Access or use the CRM, fleet management tools, or customer resources without authorization.
• Upload malicious code, misuse credentials, scrape protected information, or attempt to reverse engineer software except as permitted by law.
• Use the services in a way that violates applicable laws, regulations, or contracts.

3. Account Registration

Certain features require an account. When registering, you must provide accurate and current information, maintain the security of your credentials, and promptly update your details if they change. You are responsible for activity that occurs under your account.

Sproutmation may assign or approve user roles such as customer administrators, operators, sales personnel, technicians, and service managers based on business need. Access to pricing, CRM data, order history, verification workflows, and fleet management tools may be subject to company review, business verification, and role-based permissions.

4. Purchases and Payments

Purchases made through Sproutmation may include robots, accessories, consumables, spare parts, software-related services, maintenance support, and related professional services. Orders are subject to acceptance, product availability, pricing confirmation, and any written quote, invoice, or sales agreement issued by Sproutmation.

You agree to provide valid billing information and to pay all applicable charges, taxes, shipping fees, and service fees. Unless otherwise stated in writing, payment obligations are non-cancelable and fees paid are non-refundable once work has been performed or goods have been shipped.

5. Intellectual Property

The website, software, content, branding, documentation, designs, graphics, text, and underlying technology made available by Sproutmation are owned by or licensed to Sproutmation LLC and are protected by intellectual property and other applicable laws.

Subject to these Terms, Sproutmation grants you a limited, non-exclusive, non-transferable, revocable right to access and use the services for your internal business purposes. No ownership rights are transferred to you except as expressly stated in a separate written agreement.

6. Limitation of Liability

To the maximum extent permitted by law, Sproutmation and its affiliates, officers, employees, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business interruption arising out of or related to your use of the website, software, products, or services.

Sproutmation's aggregate liability for claims arising out of or relating to the services will not exceed the amount you paid to Sproutmation for the specific product or service giving rise to the claim during the twelve months preceding the event, except where a different limitation is required by law or set out in a signed agreement.

7. Termination

Sproutmation may suspend or terminate access to the website or services at any time if you violate these Terms, create security or legal risk, fail to pay amounts owed, or use the services in a manner that could harm Sproutmation, its customers, or third parties.

You may stop using the services at any time, but termination does not relieve you of obligations accrued before termination, including payment obligations, confidentiality duties, or other provisions that by their nature should survive.

8. Governing Law

These Terms are governed by the laws of the State of Minnesota, USA, without regard to conflict of laws principles. Any dispute arising out of or relating to these Terms or the services will be brought in the state or federal courts located in Minnesota, and you consent to the jurisdiction of those courts.

9. Changes to Terms

Sproutmation may update these Terms from time to time to reflect operational, legal, or product changes. Updated Terms become effective when posted on this page unless a later effective date is stated. Your continued use of the website or services after changes are posted constitutes acceptance of the revised Terms.

10. Contact Us

If you have questions about these Terms or would like to contact Sproutmation regarding a legal or commercial matter, please contact us at sales@sproutmation.com.

Sproutmation LLC
4440 Round Lake Road West
Arden Hills, MN 55112
United States